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Locked out of SSH

Get back in through the console, then set a new password or fix what is blocking you.

1 min Updated 7 Nov 2026 Cloud VPS, Ryzen VPS

SSH can stop letting you in for a few reasons: a forgotten password, a key that is no longer on the machine, a firewall rule, or an SSH setting changed on the server. The console gets you in whichever it is, because it does not use the network.

Get in through the console

  1. Open the server from Servers and choose the Console tab.
  2. Log in as root with your password.
  3. If you don't have the password, press Reset password above the console, then log in with the new one.

Then find what blocked you

  • A firewall rule. Check the rules on the Network tab, and that one allows port 22 from where you are.
  • Your key. Check Keys on this machine in the Connect card, and add the one you use from the Access tab.
  • The SSH settings on the server. From the console, check /etc/ssh/sshd_config and anything in /etc/ssh/sshd_config.d/, then systemctl restart ssh.

Still stuck? Open a ticket and say which guide you followed.